Privacy Policy

At Glyde, we believe privacy is a fundamental right, regardless of where you live. When you connect with Glyde, we understand you are trusting us to handle your personal information appropriately. That is why we are committed to transparency about how we collect, use, and share that information.

What our Privacy Statement is about

Before we share more about our privacy program and practices, let's make sure we are on the same page about the Glyde business model and why it's important to your privacy rights.

Glyde is a provider of AI-enhanced enterprise cloud applications for the talent recruiting and staffing industries.

We operate a Software-as-a-Service (SaaS) business model for enterprise customers which is used by job candidates. We sell subscriptions to our services to enterprise customers. Our enterprise customers control the data the job candidates put into our services and how it is used in terms of the placement of its candidates and in terms of obtaining necessary consents from job candidates. Thus, job candidates should look to our enterprise customers for the respective privacy policies and notices of how they manage job candidate data.

What does this Privacy Statement cover?

Some data protection laws in various jurisdictions distinguish between "controllers" and "processors" of personal information. While other jurisdictions may use different terminology, the concept typically remains the same.

A controller decides why and how to process personal information. A processor only processes information on behalf of a controller based on the controller's instruction; the processor does not make decisions about personal information. Glyde may be either a controller or a processor, depending on the scenario.

This Privacy Statement only applies when Glyde is the data controller of your personal information (unless a different Glyde privacy statement is displayed when we collect your personal information), and explains how Glyde collects, uses, and shares your personal information for its own purposes. For example, this Privacy Statement covers when you:

• Visit a Glyde website that links to this Privacy Statement;
• Interact with Glyde as a representative of a company that has an account with Glyde (e.g., you are our customer or our supplier);
• Create or use an account offered directly by Glyde (as opposed to an account offered by our customers);
• Register for or attend a Glyde marketing, learning, or training event or webinar;
• Provide us with feedback about our products or services;
• Receive a sales or marketing communication from us, including emails or telephone calls.

This Privacy Statement does not cover how we process personal information on behalf of our enterprise customers as a processor. If you are an employee or a job applicant of an organization that uses a Glyde product or service and you have questions or concerns about the personal information your organization holds in Glyde about you (when Glyde is a processor), please direct your request to that organization. Glyde cannot respond directly to your request.

If you are a Glyde employee or job applicant or you visit a Glyde facility, information about how we use and protect your information is communicated to you in a separate statement.

Privacy Statement

How we collect and use your personal information

Glyde collects and uses personal information for various reasons. When we do so, we will use it in accordance with applicable laws.

Some jurisdictions, including the European Economic Area ("EEA"), the United Kingdom ("UK"), and Switzerland, require a legal basis—a reason why Glyde is legally allowed to collect and use your personal information.

Below, we describe (1) in what instances we collect your information, (2) the categories of information we collect in those instances, (3) our purposes for collection, and (4) the legal bases for collection. If we need to collect other personal information from you, we will explain which information we need and why at the time we collect it.

Information provided by you

Sometimes, we may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details to create an account with us, to subscribe to marketing communications from us, and/or to submit inquiries to us. In some cases, we combine the information you provide.

When you request information from us

When you fill out a contact form or otherwise contact us to express interest in obtaining information about Glyde or our services, we may ask you to provide us with your contact information such as name, business email, telephone number, company name, job level, functional role, and address.

Purpose and Legal Basis Under Data Protection Law: We process your personal information in reliance on our legitimate interests or your consent (where you have opted in to email marketing) to: fulfill your request and communicate with you; provide you with information about our products, in accordance with your marketing preferences (including telemarketing calls and marketing emails).

If you are our customer

If you are a representative of a company that has an account with Glyde, we collect your business contact information including your name, business email, telephone number, and company name. If you contact Glyde for support related to your organization's use of our products, services, or events, we will also collect information about the reason for your inquiry and any other information you choose to provide to us.

Purpose and Legal Basis: We process your personal information in reliance on our legitimate interests or your consent (where you have opted in to email marketing) to: communicate with you and fulfill your request for Glyde support; manage your organization's account, including invoicing and other account-related issues; provide you with information about our products, in accordance with your marketing preferences (including telemarketing calls and marketing emails).

If you are our supplier

If you are a representative of a company that provides Glyde with products or services, we collect your business contact information including your name, business email, telephone number, and company name.

Purpose and Legal Basis: We process your personal information in reliance on our legitimate interests to: manage your organization's account, including invoicing and other account-related issues; communicate with you and respond to your inquiries.

If you are an end user of a Glyde job candidate account

Typically, when you use a Glyde product through your employer or another Glyde customer, your account is controlled and owned by that organization. However, if you register for an account directly with Glyde rather than through your organization in those cases, we collect the account registration information you give us (for example, your name and email) and your profile information (for example, your company name). In some cases, you may have the option to personalize your account with additional information such as a photo, a social media profile, or other personal information. For services that require it, we also will collect authentication information, such as mobile number, email address, or other unique verification identifiers. If you sign up for a Glyde training or learning course covered by this Privacy Statement, we will collect the account registration information, as well as enrollment and attendance information (including when your registration is paid for by a Glyde customer or partner). If applicable, we may also collect payment information directly from you.

Purpose and Legal Basis: We process your personal information to perform or enter contracts or terms of service with you, or if we do not have a contract directly with you, in reliance on our legitimate interests to: manage your user account in accordance with the applicable terms of service; ensure that you can log in to use our services and access information you need securely and efficiently; deliver requested resources or services to you.

If you register for events and webinars

When you register for an event or webinar, we may ask you to provide us with your contact information such as your name, business email, telephone number, and company name; your health and safety information such as your emergency contact and your dietary preferences; and your billing information such as your billing name, billing address, and credit card number. If you use a Glyde event-related mobile application, we may also collect additional information from your device, such as your photos, contacts, or geolocation data, in accordance with your device's privacy settings.

Purpose and Legal Basis: We process your personal information with your consent (where you have opted in to email marketing), to perform or enter contracts or terms of service with you, or if we do not have a contract directly with you, in reliance on our legitimate interests to: manage, plan, and host the event, including to send related communications; improve our future events and our mobile application; improve or enhance your (or your organization's) experience interacting with Glyde; provide you with information about our products, in accordance with your marketing preferences (including telemarketing calls and marketing emails).

If you participate in research with us or otherwise provide us with feedback

When you participate in or register for a Glyde study, survey, panel, or panel pool, or voluntarily submit certain information to us such as providing Glyde with feedback about our products and services, we may ask for certain biographical or demographic information, such as your name, email address, contact information, time zone, location, company, employment status, tenure, role, job information, gender, age group, and other information relevant to the study. For certain studies, we may also take photos, videos, or audio recordings (with your permission and in accordance with applicable laws).

Purpose and Legal Basis: Where you have entered into a contract with us, we will process your personal information for the performance of such contract. If we do not have a contract directly with you, or otherwise obtain your consent, we rely on our legitimate interests to: fulfill the purpose set out in the study or survey; improve your (or your organization's) experience interacting with Glyde; identify the Glyde research studies best suited to you based on your attributes and invite you to participate via email; identify potential product improvements or future product developments for the workforce; contextualize your feedback and experience with our products and services so that we can improve them; improve how we conduct research.

If you participate in a sales call or online meeting with Glyde

We may record sales phone calls and online meetings (including audio and video content where applicable) for training, quality assurance, and administration purposes. This includes analyzing the content of such calls and online meetings using AI-powered tools to gain better insights into our interactions with our customers and prospects. We will always notify you before a call will be recorded and will obtain your consent where required under applicable law.

Purpose and Legal Basis: We process your personal information with your consent where required under applicable law or in reliance on our legitimate interests to: maintain high-quality sales calls and engagements with prospects and customers; provide training and coaching to our sales teams; generate automated call transcripts; keep our records up to date (for example, in relation to follow-up meetings, sales opportunities, and updating customer contact details); improve our sales processes and make our sales calls more impactful.

Information collected automatically

We also collect certain information related to your use of our websites. In some jurisdictions in the United States and countries in the EEA, the UK, and Switzerland, this information may be considered personal data under applicable data protection laws. We may combine this information with personal information provided by you.

In particular, we collect the following personal information from you automatically:

When you access our websites or content

When you visit our websites, we collect information about your device and your usage. The information collected may include your IP address, device type, unique device identification numbers, browser type, broad geographic location (for example, country or city-level location based on your public IP address), performance, and other usage and technical information. We also collect information about how you interact with our websites (for example, referring web page, pages visited, features used), emails, content, or other features (for example, when you open a marketing email or click on an embedded link, or if you watch videos on our site, or interact with/message using our chat function). Some of this information may be collected using cookies and similar tracking technology, as further explained in our Cookie Notice. We do not collect "sensitive personal information" as the term is defined by California law beyond what is necessary to provide your requested services. Accordingly, we do not provide a mechanism for you to request that we limit our use of sensitive personal information.

Purpose and Legal Basis: We process your personal information in reliance on our legitimate interests to: better understand the visitors who come to our websites, where they come from, and what content on our website is of interest to them; provide, operate, and maintain our websites; protect the security and prevent misuse of our websites and services.

When you use the Glyde mobile application

When you use our mobile app, we collect certain information from your device such as your device make, model, and memory. Our application will assign a unique identifier to your device to help us improve the performance of our applications. Glyde does not use information collected from our mobile app for targeted advertising.

If you are an end user of a Glyde product through a Glyde customer

When you use our products and services through your employer or another Glyde customer, we log certain systems usage information automatically. This information may include system-generated identifiers such as IP address, operating system type and version, whether service tasks and notifications complete, date and time stamps, and details about which of our products you are using. We do not identify you from this systems usage information unless your organization first provides us with instructions to do so.

Information obtained from other sources

We also collect information about you from other sources including third parties, individuals at your organization, or publicly available sources. We may combine this information with personal information provided by you.

From third-party providers of business contact information: Glyde may collect business contact information about you from other sources including the co-sponsors of events attended by Glyde, third parties from whom we have purchased business contact information, and from publicly accessible websites. Business contact information may include: first name, last name, business email, telephone number, company name, job level, functional role, business street address, and online identifier.

From your organization: We also may receive information about you from your organization for the purposes of obtaining or providing services or to recommend individuals to participate in our research studies.

Disclosing your personal information

Glyde may share or make accessible your personal information to third parties as follows:

• Glyde Affiliates. Glyde may disclose personal information to affiliates within the Glyde group where necessary to fulfill a request you have submitted or for customer support, marketing, technical operations, event registration, and account management purposes.
• Service providers. Glyde may disclose personal information to third-party service providers or vendors contracted to provide services on our behalf (for example, IT and hosting, data analytics, event services, customer support, call recording, data enrichment, email fulfillment, and payment services). These third-party service providers may use personal information we provide to them only as instructed by Glyde.
• Glyde partners. When you participate in webinars, events, and other activities where Glyde collaborates with third parties, we may disclose your contact information and interests to these approved third parties to communicate with you.
• Your organization. Where your organization is a customer or potential customer of Glyde, we may disclose your personal information to relevant people within your organization.
• Advertising. When you visit our website, we may enable third parties to use cookies and other trackers to show you ads on third-party websites that are more relevant to you. Under some data protection laws, this may be considered a "sale" or "share" of personal information. Please see our Cookie Notice for more information. Glyde does not have actual knowledge that it "sells" or "shares" the personal information of individuals under 16 years of age.
• Additional disclosures: Glyde may disclose data if we have a good-faith belief that such action is necessary to conform to legal requirements or comply with legal processes; protect and defend our rights or property; enforce our website Terms and Conditions; and/or act to protect the interests of our customers, users, or others. If Glyde goes through a business transition, such as a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the assets transferred.

Protecting your personal information

We use technical and organizational measures that provide a level of security appropriate to the nature of the personal information and the risks that are presented by processing your personal information. However, the security of information transmitted through the internet can never be guaranteed. You are responsible for maintaining the security of your password or other forms of authentication involved in accessing password-protected or secured resources.

Transferring your personal information internationally

Glyde operates as a global business and complies with applicable legal requirements when we need to transfer, store, or process your personal information in a country outside your jurisdiction. We take appropriate safeguards to protect your privacy and your fundamental rights and freedoms. For example, if we transfer personal information from the EEA, the UK, or Switzerland to another country such as the United States, we will implement an appropriate data transfer solution such as entering into standard contractual clauses approved by the European Commission or competent governmental authority. Following the adequacy decision by the European Commission, Glyde currently relies on the EU-U.S. Data Privacy Framework as a legal basis for transfers of personal information from the EU to the United States.

Retaining your personal information

We retain your personal information for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

Certifications

Glyde adheres to the principles of the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Glyde relies on the EU-U.S. DPF as a legal basis for transfers of personal information.

Glyde's privacy practices comply with the APEC Cross-Border Privacy Rules (CBPR) System where applicable.

Your privacy rights

Depending on where you are located and how you interact with Glyde, you may have certain legal rights over the personal information we hold about you, subject to local privacy laws. These may include the right to: obtain access to your personal information; correct inaccurate personal information; request the deletion of your personal information; opt out of the sale or sharing of personal information for targeted advertising (in certain jurisdictions); object to the processing of your personal information (in the EEA, UK, and Switzerland); request the portability of your personal information; withdraw your consent at any time; opt out of marketing communications sent by Glyde.

You may lodge a complaint with a data protection authority. To exercise your rights with respect to information covered by this Privacy Statement, please contact us using the contact details below or by submitting a request through our Request Portal. You may opt-out of the sale or sharing of your personal information for targeted advertising by clicking "Cookie Preferences" (link in the footer of our Website) or by implementing the Global Privacy Control (GPC).

Contact us

If you reside in the EEA, the UK, or Switzerland, Glyde Limited in Ireland is the controller for your personal information, and Glyde (UK) Limited is its representative in the UK. For all other individuals, Glyde, Inc. is the controller for your personal information.

If you have any questions about this Privacy Statement, or wish to exercise your rights, please contact us at:

Glyde Inc.
14425 Falcon Head Blvd, Bldg E, Ste 100
Austin, TX 78738
legal@glydetalent.co

Changes to this Privacy Statement

This Privacy Policy may be amended or revised from time to time at the discretion of Glyde. Changes to this Privacy Statement will be posted on the website and links to the Privacy Statement will indicate that the statement has been changed or updated. If we propose to make any material changes, we will provide notice on this page prior to the change becoming effective. We encourage you to periodically review this Privacy Statement for the latest information on our privacy practices.